Stay at Jen Penang Georgetown By Shangri-La in George Town
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Key details
About the Hotel
Magazine Road, George Town, 10300,
-
Close to Komtar
Great
8.4
8.8
/10
3.9
4.1
/5
Loved by Jen Penang Georgetown By Shangri-La guests
Club Lounge refreshments
live band
modern rooms
good breakfast
great location
"Apart from its central location in the city, the contemporary hotel has one of the comfiest bed i've slept in."
pingpingjo from Malaysia
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"The room was new and clean."
Chen from Singapore
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"The bed and pillow are super comfy. We love it."
Nur from Malaysia
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"Good location near 2 malls, Avenue and Pangrin, friendly and helpful staff."
Darshit from Kenya
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"The hotel atmosphere is nice. Room was nice. All the staff was great."
syed from Singapore
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4-star hotel inside a UNESCO World Heritage Site with a free shuttle to Batu Ferringhi beach
Location & Access
The hotel sits next to the KOMTAR building, 1st Avenue Shopping Mall, and Prangin Mall in the heart of George Town's UNESCO World Heritage Site. A complimentary shuttle service takes guests to Batu Ferringhi beach. The 5D Interactive World, Upside Down Museum, and Dark Mansion are within a 600-metre walk.
Dining & Lounge
Cafe Jen serves Asian and international buffet meals with local influences, and buffet breakfast is available daily. The Lobby Lounge offers light meals and refreshments. Club lounge guests receive complimentary evening cocktails and canapés from 5pm to 7pm.
Rooms & Suites
Rooms feature modern Malaysian décor and large bay windows with city views. Family rooms include a sofa bed, and club-level rooms provide access to the lounge with private check-in. The hotel offers 415 guest rooms, with one-bedroom apartments available for extended stays.
Family & Child Services
Babysitting services, children's meal plans, and an indoor play area are provided for families. The outdoor pool has a shallow end and sun loungers, plus a separate kids' pool. The 24-hour front desk can arrange tours, tickets, and concierge services for group outings.
Wellness & Recreation
The 24-hour health club is equipped with modern fitness machines, and the hotel has a sauna and steam room. Spa and wellness packages are available, and the outdoor swimming pool is open year-round with sun loungers and umbrellas. Table tennis and local culture tours are also offered.
Highlights
Location: Inside UNESCO World Heritage Site, next to KOMTAR
Access: Free shuttle to Batu Ferringhi beach
Dining: Cafe Jen with local-influenced buffet
Family: Babysitting, kids' meals, indoor play area
Wellness: 24-hour health club, sauna, steam room
Rooms: Club lounge with evening cocktails & canapés
Must-do experiences
Savor char kway teow at Penang Road for a local culinary delight.
Explore the vibrant street art along Armenian Street for unique photos.
Visit the Penang Peranakan Mansion to learn about local heritage.
Check out the Chowrasta Market for authentic snacks and local produce.
Catch a traditional Malay performance at the Penang Cultural Centre.
Select your room type
Jen Penang Georgetown By Shangri-La offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Two Deluxe Rooms Inter-Connecting
2 persons
56 sq. feet
2 Single beds or 1 Queen-size bed
Air conditioning
Shower
room details
Family Room
2 persons
32 sq. feet
1 King-size bed and 1 Sofa bed
Air conditioning
Shower
room details
Deluxe King Room
2 persons
28 sq. feet
1 King-size bed
Air conditioning
Shower
room details
Show all rooms
Price and Room Availability Calendar
Check availability and prices for your dates now!
September 2026 - September 2027
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Check-in/ Check-out
Facilities
Jen Penang Georgetown By Shangri-La offers amenities for your comfortable stay and unforgettable experiences
Facilities: Great
8.4/10Review score
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Table tennis
Guest Parking
Public parking is possible on site at .
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Snack bar
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's menu
Children's pool
Children's play area
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Spa & wellness centre
Sauna
Steam room
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Bathtub
Washing machine
Free toiletries
Bathroom telephone
Self-catering
Electric kettle
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Parquet floor
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Jen Penang Georgetown By Shangri-La Location
Magazine Road, George Town, 10300,
Explore George Town
Explore George Town
Top Attractions
Activities
Dining
Entertainment
Khoo Kongsi
12 minutes' walk
A stunning clan house known for its intricate architecture and vibrant cultural heritage, representing the Hokkien clan.
Pinang Peranakan Mansion
20 minutes' walk
A museum showcasing the opulent lifestyle of the Peranakan Chinese, with rich exhibits and guided tours available.
Fort Cornwallis
20 minutes' walk
The largest fort in Malaysia, with a historical significance and beautiful waterfront views, perfect for history enthusiasts.
Little India
15 minutes' walk
A vibrant neighborhood filled with colorful shops, aromatic street food, and stunning temples, immersing visitors in local culture.
Hiking at Bukit Bendera
30 minutes' drive
A popular hiking destination offering panoramic views over Penang, ideal for thrill-seekers and nature lovers.
Spa Day at Tower Spa
5 minutes' walk
A serene wellness retreat providing relaxing massages and rejuvenating treatments, perfect for those seeking relaxation.
Cafe Jen
1 minute' walk
A casual café offering a flavorful blend of local and international dishes, known for its welcoming atmosphere and diverse menu.
Top View Restaurant & Lounge
4 minutes' walk
An upscale dining experience with stunning views over George Town, offering a mix of local and international cuisines.
Penang Times Square
8 minutes' walk
A bustling hub of shopping and entertainment featuring movie theaters and family-friendly events, ideal for all ages.
Ghost Museum
9 minutes' walk
A unique attraction that delves into the spooky folklore of Malaysia, offering interactive exhibits and a fun experience.
Getting around
City Centre
George Town 3 min · 700 ft
Airports
Penang International (PEN) 26 min · 10.4 mi
Sultan Abdul Halim (AOR) 181 min · 74.7 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site at .
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel Jen Penang Georgetown By Shangri-La serves a full breakfast for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Japanese, Chinese, Hindi, Malay, Tamil
Number of floors:
17
Number of rooms:
415
Former name
Traders Hotel Penang
Reviews and Ratings
Feedback about Jen Penang Georgetown By Shangri-La from previous guests about their experience.
Review score
Based on 1205 verified reviews
8.4 /10
Great
86 %
Recommend
Breakfast
6.7/10
Cleanliness
8.8/10
Comfort
8.8/10
Facilities
8.4/10
Free Wi-Fi
8.3/10
Location
9.1/10
Paid Wi-Fi
7.8/10
Staff
8.8/10
Value for money
8.3/10
Pros
Convenient location
Excellent staff service
Good room comfort
Clean facilities
Cons
Inconsistent breakfast options
Maintenance issues
Room key malfunction
Guest reviews
based on 1638 reviews
8.4/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Jen Penang Georgetown By Shangri-La
Are bathtubs available in the guest rooms at the hotel?
12 November 2024
Most rooms at JEN Penang Georgetown by Shangri-La feature either a bathtub or a standing shower. Guests can request a bathtub at the time of reservation, and efforts will be made to accommodate that request.
Is complimentary parking provided for guests staying at the hotel?
23 January 2025
Yes, parking is complimentary for all guests staying at the property.
Are connecting rooms offered for families or groups traveling together?
09 February 2025
Limited connecting rooms are available. It is advisable to contact the hotel directly for more details regarding availability.
Is there a designated parking area for motorcycles if I rent one during my stay?
07 March 2024
Yes, there is a parking area available where motorcycles can be parked.
Can you explain the differences between the club room and the club family room options?
15 April 2025
The Club Deluxe Room measures 28 sqm and does not accommodate a sofa bed. The Club Family Room, which is 32 sqm, can accommodate a sofa bed upon request.
Do Club Rooms maintain their exclusive lounge benefits?
01 June 2024
All Club Room guests currently receive Club Lounge benefits, although these are being served at Cafe Jen temporarily.
Is there an airport shuttle service available for arriving guests?
19 July 2025
An airport shuttle service is offered for an additional charge and can be requested after booking a stay.
Are there any guest rooms that feature a balcony?
28 August 2024
Rooms at JEN Penang Georgetown by Shangri-La do not include balconies.
Is there a restaurant on-site for dining options?
12 September 2025
Yes, the hotel features a restaurant for guests looking to enjoy meals on-site.
Is the spa available for guests to use?
25 October 2024
Yes, there is a spa and wellness center accessible at JEN Penang Georgetown by Shangri-La.
Is there a swimming pool available for guests at the hotel?
14 November 2025
Yes, the hotel includes a swimming pool open for guest use.
What dining benefits are available for registered in-house guests with children?
20 December 2024
Shangri-La Circle members can enjoy complimentary buffet meals for up to two children aged six and below when accompanied by a dine-in adult at all-day dining venues.
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